What do you see? The sky or the glass and steel roof? Is the roof there to keep the sky out – or the observer in? Back in March 1998 I...

FOMO = frightened of missing out. A great habit for people in an organisation that wants to innovate. Allow people to experiment....

I haven’t heard a single person tell me that they like re-marketing. The term is used to describe what happens when you visit a website...

Your team will excel when they know that you have faith in them. You will develop that faith when: • you know that they are committed to...

The original Starbucks opened in 1971 and by 1986 had only expanded to 6 locations – but the founders were bought out by budding...

Back to my old school last week, now Burnage Academy for Boys, to “inspire” 400 pupils with a rapid series of clips from The Island with...

The authentic derivation of the phrase “third time lucky” is unknown. Modern history attributes its origins to English Law and a rule...

I should have known really. A 13:40 Flybe flight from Manchester to Amsterdam was never going to be a relaxing experience. If I’m in the...

About this post I’m learning to write. This is the final version of my first assignment. Thank you Emily Ross for coaching me. In the...

I count myself very lucky that, at least twice a week, someone contacts me and asks for advice – almost always because they have been...

It’s easy to get frustrated sometimes by the fact that the people you are trying to help are suspicious and assume that you are trying to...

A long time ago, in a galaxy far away I regarded myself as being on missionary work to bring the truths of the business of dentistry to a...

A year ago I took a month off work to take part in a TV reality show, surviving abandonment on a Pacific island, diminished in body but...

The queueing system. What amazes me is that organisations think this is customer service:

There are certain taboos in the conversation about running a dental practice. Things that, if you say them in print or in public, are...

Sunday morning and I’m in The Bunker, reconciling my personal expenses for the previous 7 days in my “Mother of all Spreadsheets”, a...

When I’m working a full day in London I catch the 06:11 from Wilmslow to Euston, which means an 05:30 taxi from home to the station. The...

There’s no predicting who will make a successful business owner. I’ve met people with brains the size of a planet who couldn’t make a go...

An extraordinary encounter during a recent Christmas dog walk along the Bollin Valley. There we are, me, Annie B and our two Vizslas Kibo...

Prediction: 2015 will be the biggest year on record for the sale of independent practices to corporates. A few simple reasons: 1. Too...