Urgent and Important - The Jobs War
Last night I had a Zoom meeting with client who has lost 2/3rds of her team since the beginning of the year - and I’m noticing this across the dental landscape.
Earlier this week a client informed me that 4 of 7 had gone in one week.
It's easy to rush to the assumption that maybe each of these is a rubbish boss in a lousy practice but that's not even close to the truth.
Let's look at why the 4 people mentioned have decided to move on:
Deciding to travel Europe during the summer with a friend and has taken an agency job to earn more until she travels (also "sick of having to do other people's jobs for them");
Had enough of nursing after 12 years, going to take her A-levels again and retrain as a paramedic - taking agency work for higher pay whilst taking exams;
Upset because TCO job was offered to someone else, had enough of constantly firefighting;
Trainee who says she is not getting enough support work for her course (disputed by her colleagues) and has taken a higher paid position in a nearby practice.
There is a labour shortage in dentistry for both clinical and non-clinical jobs.
We know the reasons:
Historically low wages ("I could get this for stacking shelves at Aldi");
Lack of appreciation;
Lack of career pathway;
Lack of resilience.
Here's what I told my clients this week...
The simple law of supply and demand dictates:
Be ready to pay significantly more to attract new team members and to keep the ones you have;
Be ready to pass that straight through to the patients in fee per item price increases;
Make sure that every team member is offered a Personal Progress Interview EVERY MONTH;
Make sure you have added some extra benefits to the employed contracts - study days, bursaries for education, staff perks packages, pension and health cover.
It’s a simple employment war - impossible to avoid in the short term.
The battle goes on.