Creating the organisational structure for my business in 3 years from now – an increase from a support team of 2 to a support team of 25!
Realising that I have to creatively destroy The Dental Business School in 2008 and re-design “everything”;
Understanding that the material we deliver and the internal systems that we employ have to be turned into a series of turnkey processes;
Admitting that I have neglected my lead conversion systems in the last 3 months and have to get back in control quickly.
The room at The Savoy was awful – a basement bunker of grandeur but with no natural light – so by 3.00pm I was brain-dead and washed out – but the morning session was a period of incredible productivity. The hotel is, of course, one of London’s finest.