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The Sergeant Major's dilemma is that it's a lonely life.
The Officers don't want you in the Officer's Mess because you are not one of them.
The Troops don't want you in the trenches because you are not one of them.
So the only place you can feel a sense of "belonging" is in The Sergeant Major's Mess.
The Practice Manager's dilemma is that it's a lonely life.
The Dentists don't want to listen to you because you are not one of them.
The Team don't want you in the staff room chatting because you are not one of them (and God forbid if you used to be one of them and got promoted).
But the biggest problem is that you are the only Practice Manager - you can't hang out with your contemporaries out in the Practice Manager's Mess and share your challenges and insecurities.
Which is why our WhatsApp Group for the Managers in The Extreme Business 100 is proving so popular.
It's a digital equivalent of a Practice Manager's Mess and they get to hang out together - some of them have been in the job 20+ years and some for 5 minutes. There are 135 of them as of this morning.
What restores my faith in humanity is to see how they are helping each other with the answers to all sorts of questions to do with situations, things and people.
It's tough enough without feeling isolated - we have created a supportive community and removed the dilemma of loneliness.
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