The Four C's

Split your dental team(s) as follows:

1. Dentists

2. Hygienists and Therapists

3. Nurses

4. Receptionists

5. Treatment Co-ordinators

6. Management and administration

Separate them, give them magic whiteboard and marker pens. Exercise 1 Ask them to rate the practice(s) at the moment. Marks out of 10 for each of the four quadrants above. Exercise 2 Ask them to write a list of the roadblocks that stop the score for that quadrant being 8/10 (your target is four 8’s). Exercise 3 Ask them to write a list of the solutions that can be implemented in the next 90 days to move the quadrant scores towards four 8’s. Exercise 4 (this is the scary one) Compare the answers to all three exercises between the groups – and think about why their perceptions can be so different. Exercise 5 Create an action plan for the next 90 days and agree the dates of review meetings. Exercise 6 Repeat every 90 days.