THINKING BUSINESS
a blog by Chris Barrow

Teamwork at flybe.com

Great opening sentence from the pilot of my flight from Belfast to Birmingham this afternoon. The passengers are delayed without explanation “indefinitely” and I’m initially thankful that I don’t have a “gig” this evening. But as time passes I realise that I’m going to land at Birmingham right in the middle of the evening rush – and will have to face the always grossly congested M42 as I head North. However, a few emails and phone calls later, I’m snuggling into my seatbelt when the Captain announces himself over the radio with the following: “I don’t know what they told you in there – but the reason for the delay was a fault with the avionics.” Coaching tip number 1 – don’t talk about them “in there” as if they are buffoons who habitually lie when there is a problem. Next time I fly I’ll assume they are telling fibs. Coaching tip number 2 – great teamwork Captain. Coaching tip number 3 – what the hell are avionics? I might be able to Google that later but the more senior people on the flight look as if we will be crossing the Irish Sea with a wing missing. Lousy communicaion mate.

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