THINKING BUSINESS
a blog by Chris Barrow

LTV and crappy customer service

After a couple of delightful nights at the Melia White House in Regents Park, it was down to earth in the last 24 hours with two classic examples of lousy thinking. First – after the game yesterday, I decided to celebrate with a pizza at Prezzo in Falmouth – having printed a “two for one” voucher off their web site. Nice (I thought) – BOGOF pizza after watching the Reds win. The restuarant was opened last year and we have become quite friendly with the owner, Pau