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a blog by Chris Barrow

Building a 10-practice dental business based on what you learned from your Dad

For this podcast we welcome the co-owner and Operations Director for a 10-practice West Midlands micro-corporate - Tri-Dental - a warm welcome to Polly Bhambra.

Buckle up and get ready for the ride - because Polly is a powerhouse of enthusiasm for what it takes to grow a Champions League dental business in the current challenging landscape.

Polly shares with us her unique childhood and career pathway and in this interview you will learn:

  • About her childhood - one of five children of Indian immigrant parents from India who arrived with nothing in the 1960’s;

  • How her father (known locally as "Mr. Singh") grew his own business and instilled in his children a work and people ethic that forms the core values of Tri-Dental today;

  • Why “respect” is one of those core values;

  • Why “bitching is bullying” and what to do about it;

  • The 4 questions Polly always asks herself when interviewing new team members and clinicians;

  • How Tri-Dental onboard new team members and then keep them self-motivated;

  • Polly’s own unique career pathway (no spoilers here - but you’ll never guess);

  • Why and how she bought a derelict dental practice in 2006 and how it has grown into Tri-Dental;

  • Dealing with the current recruitment and retention crisis;

  • What do do and say when a team member presents you with a better offer from a new Employer and asks you to match it.;

  • How Polly sees the next 18 months in dentistry UK.

This interview is a belter and we are so grateful that Polly gave us her time and shared her story and insights.

Listen via the player below or your favourite podcast streaming service.

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