Very interesting and brief interview with Sir Stuart Rose of Marks and Spencer on BBC Breakfast television yesterday morning 26th May 2010.
When asked why Marks and Spencer have “beaten the trend” and posted pre tax profits of £632m he replied
We have the right products
We have the right prices
We have the correct innovation and
We deliver the right customer service
A very interesting formula and one that we would all benefit from copying.
I was also listening to Stephen Fry on the Radio 4 Today programme who described a genius as “somebody who leaves the field in which they work completely different.”
A great definition and it makes me think of some geniuses that I work with in dentistry.