Category: Practice Management

Whilst appreciating that there will be some who have worked during the Christmas and New Year period, many like me will be back to their routines this morning for the first time after an 11-day break. I’ve not been idle and, in fact, was seized by the desire to have a very early Spring Clean
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Monday morning and for many of us the last full working week of the year. Over the last month, in almost all of the weekly tracker reports I have received from Practice Managers, Marketing Managers and TCOs, I read that they are up to the eyeballs in work, attempting to get everything done before the
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I broke my own rules over the weekend and decided to work Saturday until such time as I had reached email inbox zero. The perfect imperfectionist is allowed to do that – aiming to be on target with calendar management 80% of the time – not beating themselves up when the plan fails 20% of
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It’s rare that I single out individual practices for praise in this blog but I feel compelled so to do after my visit to Chichester yesterday. I posted on Facebook last night but decided to repeat here this morning – so that you don’t miss an excellent web site and an innovative process for patient
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In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as those born in 1982 and approximately the 20 years thereafter.” In 2012, they affixed the end point as 2004. So my question is “are Millennials capable of delivering the clinical care, customer service and teamwork that are necessary
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I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He is the Principal of a small family-owned practice in a rural area, providing a range of private treatment options – a membership plan and fee per item treatment as required.
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This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service in a 21st Century environment.” Ian Gordon tells me that sign-ups have been good and, although one can never predict, it may be a full room later today. Many of my clients
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