Category: People

I’ve had the pleasure of introducing The Marshmallow Challenge to a couple of dental teams in the last few working days – in Helens Bay, Northern Ireland on Friday and again in Solihull, West Midlands yesterday. It is a great ice-breaker and also filled with useful metaphors for teamwork, collaboration and lateral thinking (it also
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Last week I wrote about the growing importance of reviews in the new patient research process – in summary, more patients are now reading your reviews before they contact you. Getting patients to write reviews remains a challenge and I remind you of Dr. Robert Richter, who spoke at last year’s “Stars of Dentistry” conference
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When you are recruiting team members, hiring suppliers or considering a business partnership, think about these characteristics: DRIVEN – they have a point to prove, a quest; LEADER – they know how to create environments in which people around them become self-motivated; COMMUNICATOR – they are articulate; GET STUFF DONE – they just do. Apply
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Here’s a list of reasons why you could give up, throw the towel in, sell up and go: The threat of litigation; The burden of compliance; The meddling of Government; The squeeze by insurance companies: The scarcity of good clinicians and team members; The irritation and dilution of competition; The behaviours of your most troublesome
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I’ve often described Bank Holiday weekends as “freelancer catch-up time” and I wonder how many of you could be found during the last 4 days in your home office or with your head in admin and numbers? For me that was yesterday and a Bunker session that began around 08:00 and, apart from a dog
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There has been much controversy over the last 24 hours after a Sydney, Australia estate agent broadcast a video on Twitter to sell a property in the affluent Padstow area. This, to me, represents an intelligent use of social media to identify a demographic and communicate in an effective way – an innovative estate agent
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My quarterly workshops begin with a round-robin of updates from the delegates on their wins (and their challenges) from the last 90 days. This is always an opportunity to take an overview from my sample of independent practice owners and feel their collective pulse – thus allowing me to spot any trends emerging in the
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One of the greatest continuity errors in the history of film-making appears in The Wizard of Oz, when Dorothy meets The Scarecrow. During their dialogue, her pig-tails alter their length from one camera angle to the next, growing from shoulders to mid-chest and back again – and yet the film was released to the general
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