Category: Leadership

Today my final workshop of the week in Dublin for a group of 7 independent orthodontic practices. That’s 3 workshops and 1 team training day in 4 consecutive days – plenty of steps on my Garmin, a somewhat deeper voice than I had on Monday and a lot of people met and engaged with. During
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One of the many pleasures of training, consultancy and coaching is when you get to combine some serious teaching with a bit of fun. Today is the penultimate performance of the revival tour of the smash hit Top Hats, Toast & Moments of Truth, with my friend Sheila Scott who will be back on stage
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There’s an important difference between urgency and impact: Urgency – I need to work more clinical hours so that we can see patients before Xmas; Impact – I need to recruit more clinicians so that we can see more patients in less waiting time. Urgency – our practice manager will have to spend the day
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I was approached during the BDIA Dental Showcase by no less than four individuals (in one day) who explained to me that they had funding in place and intended to “buy practices with a view to creating a micro-corporate that will be sold in 5 years.” The great thing about Showcase is that I can
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In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as those born in 1982 and approximately the 20 years thereafter.” In 2012, they affixed the end point as 2004. So my question is “are Millennials capable of delivering the clinical care, customer service and teamwork that are necessary
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There’s a risk in confessing to an audience “I worry sometimes that, when I talk about marketing, I sound like a scratched record”. The risk, of course, being that a certain demographic of listeners won’t understand what I’m on about. For those of us old enough, the idiom relates to what happens when the stylus
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It has been said that there is no such thing as time management (we all have 24 hours a day) and, therefore, there is only priority management. If we work too many hours and don’t get to see our family, it’s because we have prioritised work first. If we never get to the end of
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. I’m grounded this morning, at home looking after Annie, whose curious incident of
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