Category: Associates

PRICE One of those random coincidences that occur in life (and have us wondering whether we are watched over) has been three clients, far apart, who have commissioned a price analysis. In each case, a member of the team has been tasked with calling around other practices within a reasonable travel time (and who offer
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It’s a simple enough formula: MANAGEMENT = SYSTEMS = LOGIC LEADERSHIP = PEOPLE = EMOTION If you are old enough to remember Star Trek, the Vulcan second in command Mr. Spock was the ultimate manager; never flustered by emotion, he would easily recommend the sacrifice of a small community aboard a ship or a planet
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You know exactly who I’m talking about. The (so called) team member who is always stirring things up, gossiping, setting people up against each other, manipulating conversations and quietly sabotaging the progress you are striving for. Smiling terrorists who “play the game” when you are around and chip away at the foundations when you are
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I’ve noticed a surprising and fascinating trend in recent years. Dentists telling me that they have a cash flow problem because they have to deliver dentistry for which they have been paid up-front. The payments can either be made in cash by the patient at the point of sale (“we offer an early-bird price that
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This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service in a 21st Century environment.” Ian Gordon tells me that sign-ups have been good and, although one can never predict, it may be a full room later today. Many of my clients
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Writing under the pen name of Fougasse, Cyril Kenneth Bird was one of the most popular cartoonists and illustrators of the first half of the twentieth century. The images and captions to Fougasse’s eight World War II propaganda posters ‘Careless Talk Costs Lives’ were part of the anti-rumour/gossip campaign orchestrated by the Ministry of Information.
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Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you want them to master and I’ll show up – or I’ll refer you to a master-trainer in any areas I don’t cover. (I train people to become
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My weekly Bunker Day was switched to Tuesday this week, to accommodate Monday’s London workshop. Here’s a record of just one day’s conversations: with a Millennial married dental couple who want to buy a parent’s long-established practice; with a Practice Manager who wants to set up her own freelance compliance and consultancy business; with a
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