Today is the last day of my quarterly Buffer Week. That's 5 days at my desk, working 80% ON my business and 20% IN my business. To remind...

Following Tuesday's blog on the relative merits of different preventative maintenance delivery models, I decided to conduct a very quick...

"exceptio probat regulam in casibus non exceptis" Which, literally translated, means "the exception proves the rule in cases not...

The dual-appointment system for the delivery of preventative maintenance in independent private dentistry is no longer economically...

Clients continue to express their concerns around the performance and behaviour (P&F) of existing team members, as well as the fickle...

Anybody who knows me is probably sick of hearing my commentary on the unprecedented increase in requests to "look at my numbers". You've...

Make your patients happy; Make your team happy; Make your clinicians happy; Make your suppliers happy; Make your lenders happy; Make...

Many of you both followed and supported my recent “Everest Cycling Challenge”, supporting Asto Clinics, who provide treatment for those...

Last Saturday, I was privileged to join Hannah Burrow (Kiroku) and Dhru Shah (Dentinal Tubules) for the Practice Plan panel on "The...

After the posts of the last two days (and the positive feedback I have had from my clients on the latest workshop series), I'm interested...