Chris BarrowJan 16, 2020The future just happenedTwice this week I have had the pleasure of listening to a presentation by Dr. Marcos White, explaining how his business has grown 33% in...
Chris BarrowJan 13, 2020The Team Approach to Dentistry – two free downloadsNot one but TWO free downloads in today’s blog to get your week off to a flying start. One of the FAQs I hear from clients is “how do I...
Chris BarrowDec 13, 2019CTS – the 3 characteristics that make for great customer service team membersAny team member who is going to be discussing treatment or payment options with a patient has to display three basic characteristics....
Chris BarrowDec 5, 2019The POB formula – a conversation between successful owners and managersHow often should a practice owner meet face to face with their practice manager(s) – and what should they talk about? Periodicity What...
Chris BarrowNov 22, 2019A trip to Milan and Lake Como – how an inspired leader shares his success with his teamI’m coming to the end of two years of active coaching with Dr. Riaz Yar and the team at The Square Advanced Dental Care in Hale Barnes,...
Chris BarrowNov 7, 2019The sensitive issue of staff bonuses (and what to do about them)Our November Extreme Business Academy tutorial tackles a perennial topic in dentistry: should I pay bonuses? when? to whom? how much So I...
Chris BarrowOct 31, 2019Don’t tell me that your team should read the manual – there’s no time for that anyIt was OK for the first 240,000 years. As Homo Sapiens slowly hunted and gathered their way around, “how to do things” was passed from...
Chris BarrowOct 17, 2019What to look for when you recruit team members – ZEST!ZEST excitement, interest, energy and enthusiasm I’m grateful to Marnie Winyard, Business Development Manager at Cheltenham Dental Spa...
Chris BarrowAug 30, 2019A moment of TLC is worth more than a thousand protocolsThe Smile Spa in Stockton on Tees was sold to Portman Dental Care about 3 years ago and founders Simon and Sue Andrews delivered their...
Chris BarrowAug 14, 2019Dealing with difficult conversationsI’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the...
Chris BarrowAug 12, 2019The gift of a name and the offer of a handshake – how Emirates remind us of the human touch.I’ve been fortunate enough to fly Business Class with Emirates on more than one occasion this year – and yet noticed a small but...
Chris BarrowAug 5, 2019The Shangri-La – episode 2 – breakfast with RahulSo we left the Shangri-La hotel in Sydney, Australia on Friday evening, having recovered Lawrence Neville’s car from valet parking...
Chris BarrowAug 4, 2019“You’re not on the list.” How a 5-star hotel can get it wrong.Life continues to provide endless metaphors for this blog and just when I was wondering what I could share with you from Down Under, the...
Chris BarrowJul 25, 2019Needles, Haystacks (and bad apples) – building a championship support teamBuilding a team is one thing, identifying the needles in the haystack is another. Sadly, the chances of you building a “needlestack” are...
Chris BarrowJul 24, 2019Walking the floor – lessons in leadership from the former owner of HarrodsI’ve been thinking further about the appearance of high-street retail managers in the delivery of independent dentistry and some of the...
Chris BarrowJul 18, 2019Spotting a trend – a new cohort of potential team members emergingHere’s a trend from the first two of this week’s Extreme Business Workshops (London and Manchester). The number of new non-clinical team...
Chris BarrowJun 18, 2019Recruiting Excellence – a guest blog by Jane LeleanI’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...
Chris BarrowMay 15, 2019The Clown as The CatalystI’ve had the pleasure of introducing The Marshmallow Challenge to a couple of dental teams in the last few working days – in Helens Bay,...
Chris BarrowMay 2, 2019Surrounding yourself with the right peopleWhen you are recruiting team members, hiring suppliers or considering a business partnership, think about these characteristics: DRIVEN –...
Chris BarrowApr 26, 2019Are you taking the Populist or Expert Approach in business?A couple of approaches to business for you to think about today. The Populist Approach Figure out what is selling like hot cakes and jump...
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