Twice this week I have had the pleasure of listening to a presentation by Dr. Marcos White, explaining how his business has grown 33% in...

Not one but TWO free downloads in today’s blog to get your week off to a flying start. One of the FAQs I hear from clients is “how do I...

Any team member who is going to be discussing treatment or payment options with a patient has to display three basic characteristics....

How often should a practice owner meet face to face with their practice manager(s) – and what should they talk about? Periodicity What...

I’m coming to the end of two years of active coaching with Dr. Riaz Yar and the team at The Square Advanced Dental Care in Hale Barnes,...

Our November Extreme Business Academy tutorial tackles a perennial topic in dentistry: should I pay bonuses? when? to whom? how much So I...

It was OK for the first 240,000 years. As Homo Sapiens slowly hunted and gathered their way around, “how to do things” was passed from...

ZEST excitement, interest, energy and enthusiasm I’m grateful to Marnie Winyard, Business Development Manager at Cheltenham Dental Spa...

The Smile Spa in Stockton on Tees was sold to Portman Dental Care about 3 years ago and founders Simon and Sue Andrews delivered their...

I’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the...

I’ve been fortunate enough to fly Business Class with Emirates on more than one occasion this year – and yet noticed a small but...

So we left the Shangri-La hotel in Sydney, Australia on Friday evening, having recovered Lawrence Neville’s car from valet parking...

Life continues to provide endless metaphors for this blog and just when I was wondering what I could share with you from Down Under, the...

Building a team is one thing, identifying the needles in the haystack is another. Sadly, the chances of you building a “needlestack” are...

I’ve been thinking further about the appearance of high-street retail managers in the delivery of independent dentistry and some of the...

Here’s a trend from the first two of this week’s Extreme Business Workshops (London and Manchester). The number of new non-clinical team...

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

I’ve had the pleasure of introducing The Marshmallow Challenge to a couple of dental teams in the last few working days – in Helens Bay,...

When you are recruiting team members, hiring suppliers or considering a business partnership, think about these characteristics: DRIVEN –...

A couple of approaches to business for you to think about today. The Populist Approach Figure out what is selling like hot cakes and jump...