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The future just happened
Twice this week I have had the pleasure of listening to a presentation by Dr. Marcos White, explaining how his business has grown 33% in...
THINKING BUSINESS
a blog by Chris Barrow
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Chris Barrow
- Jan 13, 2020
The Team Approach to Dentistry – two free downloads
Not one but TWO free downloads in today’s blog to get your week off to a flying start. One of the FAQs I hear from clients is “how do I...
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Chris Barrow
- Dec 13, 2019
CTS – the 3 characteristics that make for great customer service team members
Any team member who is going to be discussing treatment or payment options with a patient has to display three basic characteristics....
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Chris Barrow
- Dec 5, 2019
The POB formula – a conversation between successful owners and managers
How often should a practice owner meet face to face with their practice manager(s) – and what should they talk about? Periodicity What...
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Chris Barrow
- Nov 22, 2019
A trip to Milan and Lake Como – how an inspired leader shares his success with his team
I’m coming to the end of two years of active coaching with Dr. Riaz Yar and the team at The Square Advanced Dental Care in Hale Barnes,...
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Chris Barrow
- Nov 7, 2019
The sensitive issue of staff bonuses (and what to do about them)
Our November Extreme Business Academy tutorial tackles a perennial topic in dentistry: should I pay bonuses? when? to whom? how much So I...
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Chris Barrow
- Oct 31, 2019
Don’t tell me that your team should read the manual – there’s no time for that any
It was OK for the first 240,000 years. As Homo Sapiens slowly hunted and gathered their way around, “how to do things” was passed from...
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Chris Barrow
- Oct 17, 2019
What to look for when you recruit team members – ZEST!
ZEST excitement, interest, energy and enthusiasm I’m grateful to Marnie Winyard, Business Development Manager at Cheltenham Dental Spa...
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Chris Barrow
- Aug 30, 2019
A moment of TLC is worth more than a thousand protocols
The Smile Spa in Stockton on Tees was sold to Portman Dental Care about 3 years ago and founders Simon and Sue Andrews delivered their...
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Chris Barrow
- Aug 14, 2019
Dealing with difficult conversations
I’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the...
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Chris Barrow
- Aug 12, 2019
The gift of a name and the offer of a handshake – how Emirates remind us of the human touch.
I’ve been fortunate enough to fly Business Class with Emirates on more than one occasion this year – and yet noticed a small but...
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Chris Barrow
- Aug 5, 2019
The Shangri-La – episode 2 – breakfast with Rahul
So we left the Shangri-La hotel in Sydney, Australia on Friday evening, having recovered Lawrence Neville’s car from valet parking...
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Chris Barrow
- Aug 4, 2019
“You’re not on the list.” How a 5-star hotel can get it wrong.
Life continues to provide endless metaphors for this blog and just when I was wondering what I could share with you from Down Under, the...
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Chris Barrow
- Jul 25, 2019
Needles, Haystacks (and bad apples) – building a championship support team
Building a team is one thing, identifying the needles in the haystack is another. Sadly, the chances of you building a “needlestack” are...
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Chris Barrow
- Jul 24, 2019
Walking the floor – lessons in leadership from the former owner of Harrods
I’ve been thinking further about the appearance of high-street retail managers in the delivery of independent dentistry and some of the...
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Chris Barrow
- Jul 18, 2019
Spotting a trend – a new cohort of potential team members emerging
Here’s a trend from the first two of this week’s Extreme Business Workshops (London and Manchester). The number of new non-clinical team...
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Chris Barrow
- Jun 18, 2019
Recruiting Excellence – a guest blog by Jane Lelean
I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...
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Chris Barrow
- May 15, 2019
The Clown as The Catalyst
I’ve had the pleasure of introducing The Marshmallow Challenge to a couple of dental teams in the last few working days – in Helens Bay,...
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Chris Barrow
- May 2, 2019
Surrounding yourself with the right people
When you are recruiting team members, hiring suppliers or considering a business partnership, think about these characteristics: DRIVEN –...
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Chris Barrow
- Apr 26, 2019
Are you taking the Populist or Expert Approach in business?
A couple of approaches to business for you to think about today. The Populist Approach Figure out what is selling like hot cakes and jump...
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