What you can and cannot train your team to do

Here’s what you can train people to do:

Technique

So if you want me to train your people – that’s fine – just tell me what technique you want them to master and I’ll show up – or I’ll refer you to a master-trainer in any areas I don’t cover.

(I train people to become masters at financial modelling, internal marketing, leadership, management, customer service, personal organisation and strategic thinking)

Here’s what you cannot train people to do:

Drive

Initiative

Loyalty

Determination

Ambition

Optimism

Positivity

If you want me to train your people to have any of the attributes on that list – sorry in advance – my advice will be to replace them.

How do you build a team with the second list of attributes?

  1. Show genuine appreciation
  2. Pay well
  3. Provide a career pathway
  4. Have some fun
  5. Kiss a lot of frogs
  6. Fail fast.

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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.