TRBO Season #2 Episode #18 – An Interview With Lisa Bainham

Lisa trained to be a dental nurse at North Staffordshire Hospital and qualified in 1994. Originally working in an Orthodontic practice, she then developed an interest in practice management and came to join Steve Lomas, as the Practice manager from when the practice opened in 1998 as a squat practice. Twenty years later she still is PM of the same practice.

Lisa is involved in many aspects of the practice, including, marketing, Health & Safety, quality standards, accounting and ensuring the practice runs smoothly and efficiently, and essentially relieving the dentist of some responsibility. Lisa is extremely proud of The Old Surgery brand and the dedicated team of staff that delivers the excellent customer service, the patients deserve, and have become accustomed to.

Lisa has an incredible passion for Practice Management and it was no surprise that she was awarded Practice Manager of the Year 2015 by The Association of Dental Administrators and Managers and was very proud to also win Practice Manager of the year 2016 at the prestigious Dental Awards.

Lisa has gained a wealth of knowledge and experience over her last 18 years as a practice manager and is now supporting other practice managers in her role as President of The Association of Administrators and Managers, who have over 600 members throughout the UK.

In this interview she will share key skills on what it takes to become an outstanding Practice Manager, the importance of having essential business skills and what it takes to be a successful Practice Manager in today’s market place.

Contact Chris and Ashley

You can listen to the podcast episodes using your favorite player or where we publish them on Libsyn. You can also catch the latest episode here on my blog and over on Ashley Latter’s website as well. To listen to each episode as we release them, be sure to subscribe via iTunes, Sticher or Google Play.

If you use an iPhone and you want to have an easier method to keep up with the podcast episodes, we recommend using an app on your phone called Downcast. The great thing about Downcast is the ability to listen to podcasts directly on your phone or computer as the episodes are released. If you use an Android phone, we recommend Pocket Player.


Episode Length: 48 minutes 58 seconds


Subscribe to the Podcast

If you enjoyed the podcast, please visit the podcast website and subscribe. Please consider rating the podcast on iTunes and write a short review for us. Writing a review helps us get the word out about our podcast.

57 Shares
57 Shares

Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.