Seeking and enjoying the company of others : sociable It does seem rather logical that anybody working in a customer/patient facing environment would have gregariousness as a primary attribute? You would think so. Yesterday, Annie and I went shopping in Central Manchester. We don’t do that very often as jostling with the madding crowds isn’t on
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Today will be the last of 6 days in The Barrow Bunker over the Christmas and New Year period – time invested in working ON my business. I began with an Xmas project list of 29 tasks (which grew to 34), ranging from quick fixes around the office and home to the development of a
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Many is the time a client has said to me: No matter how many times I ask, things just don’t seem to get done Things don’t NOT get done because team members wake up in the morning thinking “I’m going to sabotage the business today by NOT doing the thing I said I would do.”
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The legions of Rome carried their standard before them into battle. The eagle, symbolising The Emperor. The numeral of The Legion. The letters SPQR – Senatus Publicus Que Romanus – The Senate and the People of Rome. All of which were a reminder of WHY they were marching into battle. Melodramatic perhaps in the context of your
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Here’s a summary of what I learned from the excellent Value Creation Masterclass on Udemy, hosted by Seth Godin at just £47.00. I help dentists who want to make the journey from clinician to owner-manager and then on to entrepreneur; I train, coach and mentor them (and their managers) on overall strategy and in the
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It takes longer than you think: to build an ethical business with a really valuable proposition to build a superb management/support team to whom you can confidently delegate to build a body of patients/clients who trust, respect and like you to earn referrals and recommendations to build sales to do the introspection and conversation that
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I don’t look back a lot in life or in business, preferring to celebrate my successes or suffer my failures quickly, accepting that the accompanying cheers or jeers of the audience are as fragile and temporary as my own response. Conversely, I’ve always considered the last working day before the Christmas holiday to be an
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Monday’s post was about The Message and The Method. On Tuesday we considered The Money (and I gave you a simple spreadsheet to design a marketing budget). Today I want to muse for a few moments on The Experience that you deliver to your patients. As I’ve often said, patients don’t chat about you to
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