Occasionally we all get so wrapped up in the execution of what we do that we forget about the difference that we make. That’s why collecting patient testimonials isn’t just about feeding the relentless appetite of your marketing machine. It can sometimes be a good reminder to you and your team that you are doing good
Read More

7 Shares

The Empty Quarter is the largest uninhabited desert area in the world, 2/5th of which is in Oman, 1,000km of gravel flats and dunes traversed by a tarmac road that carries HGV traffic from the North to the South of the country. Dotted along the road are gas stations and restaurants, providing fuel stops for
Read More

12 Shares

One of the many benefits of my occasional forays into the wilderness is the confirmation that we can get through life with a lot less “stuff” than the advertisers and marketers would have us believe. I call it dematerialisation, not that I’m vanishing like Captain Kirk in a transporter but I’m leaving behind the perceived
Read More

34 Shares

In amongst the emails I’m ploughing through this week (catch up mode). Trend 1 CB – here is a prospectus for a 2-chair practice with a £300,000 NHS contract, asking for offers in excess of £700,000 for the goodwill – what do you think? Clearly there has been no cooling down of the acquisitions market
Read More

1 Shares

In any business – yours, mine, your suppliers – we all need protocols and conversations. The protocols are the way we do things – systems. The conversations are the ways in which we communicate – with each other, with our clients and with our suppliers. Most days I meet with dental businesses that are working
Read More

7 Shares

So, after 2 weeks sailing (and a wedding), followed by 3 weeks on expedition in Oman – reality bites with a net 207 emails (after junk deleted), 20+ practice audits to deliver by the end of March and the usual full calendar of travel and meetings. Arriving back at 23:30 on Saturday night hasn’t given
Read More

17 Shares

It’s been just one week back at work and there is now one more sleep before I depart for Heathrow tomorrow and an evening flight to Oman. The following 21 days will be truly off the grid, with a spot beacon as the only way that our nearest and dearest can keep track of our
Read More

9 Shares

I work with a lot of managers and other senior team members nowadays, recognising that the true mission of the savvy Dental Principal is to create a great support team. To hire a coach to make the management team fulfil their potential. To evolve superb: Business Development Managers Clinical Managers Marketing Managers Treatment Co-ordinators Marketing
Read More

9 Shares

You may recall that at the beginning of the year I set up a Survey Monkey report to ask you questions around the possibility of establishing Coach Barrow Mastermind Groups in 2018. 100 responses came in (thank you) and I reproduce below a 14-slide Powerpoint that highlights the results. Some of your answers came as
Read More

2 Shares