When a practice is bought by a micro-corporate and the owner agrees to stay around for a period of years (with or without an earn-out) it can go one of two ways. The former owner, now turned associate: becomes an enthusiastic ambassador, encouraging the team and the patients to remain loyal and themselves eagerly participating
Read More

14 Shares

It would be churlish of me not to publicly thank Violeta Claus for an extraordinary weekend in Luxembourg and for her generous hospitality. I posted two 60-second videos yesterday on my Facebook Profile and on Instagram/Twitter – they have gone predictably viral as they showcase her original (9-year old) 3-chair, first-floor clinic and the newer
Read More

300 Shares

For some reading this post, today will be the first day of the new UDA year and: a sigh of relief that you can get back to delivering NHS dentistry after completing your UDAs some weeks ago a celebration on finishing on target a weekend of stress, wondering just how big the latest clawback will
Read More

2 Shares

Your brand standard is excellence. Here’s a little lunch and learn for you to try as soon as you can. Ask everyone in your team to define what excellence means to them and come up with three words to illustrate that meaning. Efficient? On-time? Polite? Collect their responses. Post them on a wall. Create a
Read More

6 Shares

I’ve frequently commented that people don’t contact me because they are happy. So when the emails arrive, what is motivating the enquiry? The requests for help seem to fall into three categories: people who want to learn how to do something for the first time I want to learn all about digital marketing and how
Read More

6 Shares