Chris Barrow’s Blog

All problems exist in the absence of a good conversation
  • Blog
  • Chris Barrow
    • My Personal Brand Statement
    • Personal and professional mission statements
    • My Unique Ability® is..
    • Speakers bio - Chris Barrow
  • Finance Articles
    • How do you set rates of pay?
    • The cost of cancellations and FTA’s for hygiene appointments
    • The cost of cancelled appointments
    • The Sixth (and final) step in gaining control of your practice and your life.
    • The fourth step in gaining financial control of your practice and your life - profit and cash flow
    • The first steps in gaining financial control of your practice and your life - The spreadsheet
    • The third step in gaining financial control of your practice and your life - associate profitability
    • The second step in gaining financial control of your practice and your life – professional budgets
    • The fifth step in gaining control of your practice and your life - “what if” games
  • Marketing Articles
    • The Top 6 rules for developing Strategic Alliance Partnerships
    • What do to about a gappy appointment book
    • Asking for patient referrals
    • Encouraging recommendations from patients
    • Grading patients in rural communities
    • Great dental web sites
    • Employee benefits dentistry - a pre-approach letter
    • Employee benefits dentistry - a proposal
  • Team Building Articles
    • The role of the hygienist
    • The 9 ‘ates of building a championship support team
    • The top 10 tips for employing your next practice manager
    • The Age of the Dental Therapist
    • Competencies of a Dental Practice Manager
    • Interview questions
    • Perfect Job Adverts
    • The Business Manager job description
  • Customer Service Articles
    • Conflict Resolution - dealing with difficult patients
    • Children and dentistry
    • The top 10 tips for a Patient Journey Champion
    • The Smile Check
    • The Great Christmas Holiday Debate
    • The Smile Check for hygienists
    • The end of treatment letter
    • Promises and expectations
    • The Patient Journey - starting from scratch
    • The Welcome Pack letter - to existing patients
    • Reactivating dormant patients

Promises and expectations

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We promise to:

  • Welcome you into a caring and professional environment.
  • Listen with respect and respond to your concerns.
  • Clearly state the cost of proposed dental treatment in advance.
  • Do our absolute level best to keep to time.
  • Perform our very best standard of dental work for you at all times.
  • Guarantee our dental work for a minimum of twelve months.
  • Make no charges for appointments changed or cancelled where 24 hours notice has been given.

We appreciate your commitment to:

  • Arrive in time for your appointments.
  • Follow our instructions to care for the work we provide.
  • Attend review and maintenance appointments as advised.
  • Pay for treatment as requested. We accept cash, personal and business cheques and most credit and debit cards. We also offer interest free credit.
  • Talk to us, let us know what you think of what we do: right and wrong.
  • Help our practice grow by recommending us to your family, friends and colleagues.

With thanks to Cathy Johnson.

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What I'm Doing...

  • Working on organic growth of existing practices today 3 hrs ago
  • New blog post: Quarterly-ness http://tinyurl.com/9agtxg 15 hrs ago
  • Great planning conversation with Matt this afternoon. 2009 has started! 18 hrs ago
  • More updates...

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Archive

Branding, web, marketing and practice design for dentists

  • Cathy Johnson Design
  • Dental Design
  • Dental Design and Planning Consultants
  • Dental Focus
  • Designer Dental
  • Meredith Marketing

Favourite dental web sites

  • Absolute Dental - Devon
  • Aesthetics
  • Ashby Dental
  • Ben Pearson Dentistry
  • Blueapple Dental
  • Bow Lane Dental - London City
  • Chapel Road Orthodontics - Bexleyheath
  • Dream Implant Clinic
  • Elmsleigh House Dental Clinic
  • Fresh Dental Care
  • Harley Street Dental Studio
  • Jeremy Isaac - Port Talbot
  • Linden Dental Centre - Basingstoke
  • London Smiling
  • Maple House Orthodontics
  • Ollie and Darsh
  • Quality Orthodontics - Solihull
  • Smile Essentials - Leicester
  • Spring Grove Clinic - Glasgow
  • Ten Dental - Clapham
  • Thaxted Dental Centre
  • The Orthodontic Centre - Cardiff
  • The Orthodontic Centre - Doncaster
  • Wendy Sandeman - Dorset
  • Wetherby Orthodontics
  • Whelby Healthcare - Essex
  • Yasmin George - Surrey

Personal Favourites

  • Box of Crayons - Michael Bungay Stanier
  • Bridge 2 Aid Tanzania
  • Kimberly Black - my technology guru
  • Manchester United Football Club
  • Michael Myerscough - my personal coach
  • My essential personal assistant
  • Oliver Sweeney
  • Seth Godin’s blog
  • The Coolhunter
  • The Coolhunter - hot ideas
  • Wired Magazine
  • XE Currency Convertor

Professional Favourites

  • Action Plan Marketing - Robert Middleton
  • Dentistry Magazine
  • Evan Carmichael’s Mastermind Group blog
  • Integrated Dental Holdings

Recent Posts

  • Quarterly-ness
  • The last day
  • Entering the Mac world
  • Seth Godin and Ancient Egypt
  • Bad Business

Recent comments

  • roger kingston on Entering the Mac world
  • Chas Lister on The last day
  • julian on Entering the Mac world

Now Reading

Planned books:

None

Current books:

  • The New Rules of Marriage: What You Need to Know to Make Love Work

    The New Rules of Marriage: What You Need to Know to Make Love Work by Terrence Real

Recent books:

  • Breaking Dawn (Twilight Saga) by Stephenie Meyer
  • Eclipse (Twilight Saga) by Stephenie Meyer
  • New Moon (Twilight Saga) by Stephenie Meyer
  • Twilight (Twilight Saga) by Stephenie Meyer
  • Facing Love Addiction: Giving Yourself the Power to Change the Way You Love by Pia Mellody

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