Category: Practice Management

Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you want them to master and I’ll show up – or I’ll refer you to a master-trainer in any areas I don’t cover. (I train people to become
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The Australia Diary was fun to write and I’m very grateful for the numerous emails and messages I’ve had from those who enjoyed following my adventures – thank you. Back to normal life now – I took a day off blogging yesterday as my Bunker Day was all about getting my head back in the
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Time to pack on Monday morning as I’ll be leaving Sydney later in the day. My final day is spent with Lawrence Neville and the team at Spa Dental in the city’s Central Business District (CBD). I’ll not go into the detail here as that’s confidential but suffice to say that I sat down with
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I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the absence of a good conversation”. In a dental team, that conversation is now more often digital than face to face. Is that a benefit or a curse? That choice is yours. However, based
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My June newsletter includes two free downloads. One is an alternative to the dreaded employee “appraisal” and the other is a GDPR-compliant Patient Consent Form. There’s also a link to a FREE 60-minute webinar recording for Practice Managers on Leadership & Management.   If you didn’t get the newsletter in your in-box – it’s because
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I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid employment, joining The Friends Provident & Century Insurance Group at their offices in St Peter’s Square, Manchester. As part of our induction process by assistant manager Mr.
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As if there weren’t enough conferences, study clubs, post-graduate courses and overseas jollies for us to attend, I’m here at Hammersmith’s Novotel this morning, preparing to co-introduce and co-compere Stars of Dentistry 2018, with the usual glitterati of the clinical world showing the audience how things can be done. In the member’s declaration of interests,
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Our adventures in business require both Direction and Momentum to be truly nourishing. Direction is a strong understanding of where we are going – a relentless pursuit of SMART and ethical goals. Momentum is the effort that people put in – it is a sign of voluntary hard work by a team who want to
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