Category: Practice Management

My June newsletter includes two free downloads. One is an alternative to the dreaded employee “appraisal” and the other is a GDPR-compliant Patient Consent Form. There’s also a link to a FREE 60-minute webinar recording for Practice Managers on Leadership & Management.   If you didn’t get the newsletter in your in-box – it’s because…
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I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid employment, joining The Friends Provident & Century Insurance Group at their offices in St Peter’s Square, Manchester. As part of our induction process by assistant manager Mr.…
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As if there weren’t enough conferences, study clubs, post-graduate courses and overseas jollies for us to attend, I’m here at Hammersmith’s Novotel this morning, preparing to co-introduce and co-compere Stars of Dentistry 2018, with the usual glitterati of the clinical world showing the audience how things can be done. In the member’s declaration of interests,…
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Our adventures in business require both Direction and Momentum to be truly nourishing. Direction is a strong understanding of where we are going – a relentless pursuit of SMART and ethical goals. Momentum is the effort that people put in – it is a sign of voluntary hard work by a team who want to…
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The word cadence has to do with rhythm, the rhythm of sounds in nature, of music, of a person’s voice. In exercise, we recognise cadence as the rhythm of a runner or cyclist; the “happy cadence” described by my physiotherapist as the pace at which I’m not damaging myself and can carry on running or…
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Thankfully, I’m not one of them (my kids at that point say “er Dad, that’s disgusting”) but I suggest that more people are likely to read at least the start of this post as a result of the headline than would have if it had read: British Dental Conference and Dentistry Show 2018 The moral…
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1. The Dance Over the years I have often been asked “can you fix my team?” and constantly reply with a Steve Covey quote – “if there is a problem with your team, the problem is you.” That sounds a bit “blame ridden” and also seems to offer a full dispensation to team members who…
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