Category: Personal

I’m leaving home at 09:00 this morning to meet Ashley Latter at Manchester’s Piccadilly station and begin our train journey to Penzance, Cornwall. We’ll be joined by Les Jones in Birmingham and then will meet Sheila Scott and Simon Tucker down at St Just, Cornwall this evening. Tomorrow morning at Lands End it begins and
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Confidence isn’t a state of mind that one acquires after becoming successful. Confidence is a verb – it’s a behaviour that we have to get up and do every day, no matter how we really feel, IN ORDER TO BECOME SUCCESSFUL. The phrase “fake it until you make it” doesn’t apply where your own safety
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Whether it’s a failed business, marriage, exam or physical challenge – the reality is that something is going to go wrong at some time. Imagining that your success is linear and permanent is fantasy. So here’s one key lesson I’ve learned about finding yourself back at square one. Don’t reinvent the systems, performance and behaviours
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A very good afternoon from my apartment in Zetland, a southern suburb of Sydney, New South Wales, Australia, where I’ll be based until Monday next. My 21+ hours in the air with Emirates passed comfortably enough, in spite of a 2-hour delay in Dubai whilst a passenger with health problems was treated. One of the
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I’m back after a week in Greece, batteries fully charged and ready for The Extreme Business programme – workshop 3 in London today and Manchester on Wednesday, where we will be creatively deconstructing each client’s Patient Experience and looking at how that can be improved. What was I reminded of whilst in Greece? We need
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Monday morning and my second full day in The Bunker, working 80% ON the business and 20% IN the business, having sacrificed my Sunday to get myself organised. It’s a thing we do; sometimes the business of business has to be dealt with before we can relax. Annie and I are off on vacation next
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I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid employment, joining The Friends Provident & Century Insurance Group at their offices in St Peter’s Square, Manchester. As part of our induction process by assistant manager Mr.
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