Category: Personal

I’m back after a week in Greece, batteries fully charged and ready for The Extreme Business programme – workshop 3 in London today and Manchester on Wednesday, where we will be creatively deconstructing each client’s Patient Experience and looking at how that can be improved. What was I reminded of whilst in Greece? We need…
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Monday morning and my second full day in The Bunker, working 80% ON the business and 20% IN the business, having sacrificed my Sunday to get myself organised. It’s a thing we do; sometimes the business of business has to be dealt with before we can relax. Annie and I are off on vacation next…
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I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid employment, joining The Friends Provident & Century Insurance Group at their offices in St Peter’s Square, Manchester. As part of our induction process by assistant manager Mr.…
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As if there weren’t enough conferences, study clubs, post-graduate courses and overseas jollies for us to attend, I’m here at Hammersmith’s Novotel this morning, preparing to co-introduce and co-compere Stars of Dentistry 2018, with the usual glitterati of the clinical world showing the audience how things can be done. In the member’s declaration of interests,…
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Two taxi driver stories from the Practice Plan Club Weekend in Benidorm. The first unnamed hero picked up my son Jon Barrow, who had become separated from his group on Friday night, stranded without iPhone, debit card or cash. A cabbie picked him up and brought him back to the hotel, then disappeared before we…
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There’s a brand new free download in the Resources/Infographics section of my web site this morning – but I’m also including a further downloadable copy at the end of this post (take a look at the web page later though – there’s a bunch of free stuff there and no sign up). The Unique Ability…
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A characteristic I notice frequently as I listen to clients is “imposter syndrome”, so called because there are times when we don’t feel worthy enough to carry the responsibilities of leadership. Imposter syndrome happens when we compare our inside to other people’s outside. Always a mistake. One of the benefits of being a coach is…
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