Category: People

I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid employment, joining The Friends Provident & Century Insurance Group at their offices in St Peter’s Square, Manchester. As part of our induction process by assistant manager Mr.…
Read More

6 Shares

Two taxi driver stories from the Practice Plan Club Weekend in Benidorm. The first unnamed hero picked up my son Jon Barrow, who had become separated from his group on Friday night, stranded without iPhone, debit card or cash. A cabbie picked him up and brought him back to the hotel, then disappeared before we…
Read More

11 Shares

The word cadence has to do with rhythm, the rhythm of sounds in nature, of music, of a person’s voice. In exercise, we recognise cadence as the rhythm of a runner or cyclist; the “happy cadence” described by my physiotherapist as the pace at which I’m not damaging myself and can carry on running or…
Read More

4 Shares

Millennials will represent 40% of the total workforce by 2020. Like it or not, they are critical to the success and sustainability of your business. If they don’t want to work for you, your organisation will die. Louis Efron – Forbes Magazine The reality is that Millennials (age 17 to 37) have an entirely different…
Read More

8 Shares

1. The Dance Over the years I have often been asked “can you fix my team?” and constantly reply with a Steve Covey quote – “if there is a problem with your team, the problem is you.” That sounds a bit “blame ridden” and also seems to offer a full dispensation to team members who…
Read More

8 Shares

What happens is that an existing team member is given the job of leading and managing the internal marketing. That person is usually internet, smartphone and social media savvy, has an open mind and is willing (cheeky) enough to engage patients and ask them for selfies, check-ins, reviews and video testimonials and articles for the…
Read More

42 Shares

Here’s an interesting extract from a client email received yesterday: Chris you should create an Academy and train managers to become SH1T hot managers for dentists like myself to recruit That, given my schedule and commitments, is unlikely to happen any time soon but it does highlight a problem that needs a solution and, hence,…
Read More

10 Shares