Category: Leadership

I’m leaving home at 09:00 this morning to meet Ashley Latter at Manchester’s Piccadilly station and begin our train journey to Penzance, Cornwall. We’ll be joined by Les Jones in Birmingham and then will meet Sheila Scott and Simon Tucker down at St Just, Cornwall this evening. Tomorrow morning at Lands End it begins and
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Confidence isn’t a state of mind that one acquires after becoming successful. Confidence is a verb – it’s a behaviour that we have to get up and do every day, no matter how we really feel, IN ORDER TO BECOME SUCCESSFUL. The phrase “fake it until you make it” doesn’t apply where your own safety
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Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you want them to master and I’ll show up – or I’ll refer you to a master-trainer in any areas I don’t cover. (I train people to become
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Today I’m just alongside Dublin Airport, working with 8 ortho practices on their 2019 marketing plans. I’ll be focusing on internal marketing via word of mouth and digital recommendation. I’ll be showcasing real-life examples from my client base and sharing success stories. One case study is worth a thousand words of theory. Just like one
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I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the absence of a good conversation”. In a dental team, that conversation is now more often digital than face to face. Is that a benefit or a curse? That choice is yours. However, based
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My weekly Bunker Day was switched to Tuesday this week, to accommodate Monday’s London workshop. Here’s a record of just one day’s conversations: with a Millennial married dental couple who want to buy a parent’s long-established practice; with a Practice Manager who wants to set up her own freelance compliance and consultancy business; with a
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My June newsletter includes two free downloads. One is an alternative to the dreaded employee “appraisal” and the other is a GDPR-compliant Patient Consent Form. There’s also a link to a FREE 60-minute webinar recording for Practice Managers on Leadership & Management.   If you didn’t get the newsletter in your in-box – it’s because
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