Category: Leadership

There’s an important difference between urgency and impact: Urgency – I need to work more clinical hours so that we can see patients before Xmas;Impact – I need to recruit more clinicians so that we can see more patients in less waiting time. Urgency – our practice manager will have to spend the day on
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I was approached during the BDIA Dental Showcase by no less than four individuals (in one day) who explained to me that they had funding in place and intended to “buy practices with a view to creating a micro-corporate that will be sold in 5 years.” The great thing about Showcase is that I can
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In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as those born in 1982 and approximately the 20 years thereafter.” In 2012, they affixed the end point as 2004. So my question is “are Millennials capable of delivering the clinical care, customer service and teamwork that are necessary
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There’s a risk in confessing to an audience “I worry sometimes that, when I talk about marketing, I sound like a scratched record”. The risk, of course, being that a certain demographic of listeners won’t understand what I’m on about. For those of us old enough, the idiom relates to what happens when the stylus
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It has been said that there is no such thing as time management (we all have 24 hours a day) and, therefore, there is only priority management. If we work too many hours and don’t get to see our family, it’s because we have prioritised work first. If we never get to the end of
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. I’m grounded this morning, at home looking after Annie, whose curious incident of
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This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service in a 21st Century environment.” Ian Gordon tells me that sign-ups have been good and, although one can never predict, it may be a full room later today. Many of my clients
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A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your money’s worth from your business coach when that happens). You see, I have a couple of projects on at the moment that can have a huge impact on my future business BUT I’m
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There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room with connecting french windows) in preparation for Phil The Decorator, who will be arriving at 08:00 this morning. It’s effectively going to be a lick of paint, as you might say. There will
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I’m leaving home at 09:00 this morning to meet Ashley Latter at Manchester’s Piccadilly station and begin our train journey to Penzance, Cornwall. We’ll be joined by Les Jones in Birmingham and then will meet Sheila Scott and Simon Tucker down at St Just, Cornwall this evening. Tomorrow morning at Lands End it begins and
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