Category: Conversation

Dentex My early morning run with CFO William Bowen-Davies and subsequent coffee with Marketing Manager Eloise O’Reilly were a fascinating insight into the background of and plans for this innovative dental partnership. You can read about their unique business model HERE; Prediction: Dentex will grow to become a significant partnership for independent practitioners who have…
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I had already decided to create a blog post about the changing relationship between clinicians and patients, when I returned to my Cotswold B&B last night and read the following extract from Colin Campbell’s excellent blog: The difficulty we have in our practice is that we continue to treat patients as though they were patients…
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Numbers don’t get emotional about people. People get emotional about numbers. Associates get emotional when faced with a percentage pay-cut (perfectly understandable – who wants a pay cut?). An unemotional demonstration that a 5% drop in percentage can be recouped by an 11% increase in productivity often falls on deaf ears. The “loser” in this…
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“Sorry” is, at least, a start and makes a refreshing change from individuals, corporations and other super-rich/powerful organisations who seem incapable of accepting responsibility for their blatantly obvious wrongdoings. So (leading on from yesterday’s post), Google sent a very nice person along to say “sorry”, although they didn’t offer a solution to the original problem,…
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Over the years, pundits have compared opinions to just about every part and function of the human body, with the metaphoric punchline that “everyone has one and most are useless”. Melvyn Bragg has delighted us for years with his “in our time” podcast series – a superb source of informed historical and scientific opinion. Wired magazine…
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I want you to suspend your disbelief for the next few minutes and take part in a mental exercise with me. think of your top 5 patients from last year with reference to their level of investment – which were your 5 biggest treatment plan sales their level of affluence – which were the most…
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Did I get your attention with that headline? Why? You see, what I wanted to mention was that: during a recent trip to the dentist they told me that I would feel a small prick when the needle was used but that it would be momentary and almost painless; during my recent vacation, I was…
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Today I’ll be working with a former client who has asked me back in (after a break of some years) to work on a business and personal vision for his future. There is no problem to solve here apart from a very full book, a waiting list for treatment and a bursting calendar of clinical,…
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There are two creatures who need to be absent from a room before a good conversation can take place: The Elephant – an issue that nobody wants to acknowledge, even though it is patently true (example – a business idea or person that plainly isn’t working but all present are participating in an unfalsifiable hypothesis…
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