Category: Conversation

Friday morning at the Hilton Gatwick and I’ll shortly be catching the Express into Central London for my last client meeting of the week with the simply delightful Imran Sayed and Dahlia Sunba, owners of Chelsea and Fulham Dentist. If I may say so, they are the archetype young married dental couple who are simultaneously…
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This question came in last night from a Practice Manager: Its staff appraisals time, my Principal wonders if you have a different approach or any ideas on this? So, on reading this, I smiled to myself at the memory of conversations in the 90’s that formed my thinking. Technology changes – people don’t change much. You…
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What is it about conferences that you grab a relatively early night (22:30 lights out), having had no booze and a carb-free meal – then find yourself wide awake at 04:00? No – I’m neither depressed nor stressed about anything much nowadays. Perhaps a combination of relentless air-conditioning, the break in routine and the accumulated…
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Certainly a great looking show, even if we have been relegated to Hall 3 as the members of The Motorhome and Caravan Show gather for the weekend. I suspect a higher level of attendance from the glampers than I do from the dental community. By the end of a relatively quiet day, some of the…
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Not long now until the BDIA Showcase 2017 at Birmingham’s NEC and I’m really looking forward to the 3 days this year. The Showcase offers a welcome opportunity to connect with “the trade”, find out what’s around the corner in dental support services and feel the pulse of the profession. I’m anticipating some interesting conversations…
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The main purpose of a daily huddle is to identify those patients coming to the end of a course of (probably cosmetic) treatment (EOT) and who are emotionally primed to become advocates for your practice. This morning I’m offering a free download called “The End of Treatment Protocol” – a simple reminder and checklist of…
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There comes a moment in personal or business development when we PIVOT. At that moment, the course changes in a fundamentally new direction. The old rules become history. The new rules become your bigger future. For my clients there are numerous examples of PIVOTal decisions: to finally leave the NHS and offer an independent solution…
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