Category: Business

Henry Schein’s 6th Digital Symposium will be taking place on Friday this week in London and the host/speakers will be extolling the virtues of dazzling innovations in manufacturing, production and supply that have taken place in the last 12 months. I wanted to add my own two-penny worth to this conversation after a recent meeting…
Read More

Imagine an X-Factor for business start-up hopefuls. Twice a year, 100 applicants are picked from over 5,500 who apply each year – the “lucky” 200 having the opportunity to attend a gruelling select process, during which they are expected to find a business partner from amongst the other applicants and jointly come up with an…
Read More

Numbers don’t get emotional about people. People get emotional about numbers. Associates get emotional when faced with a percentage pay-cut (perfectly understandable – who wants a pay cut?). An unemotional demonstration that a 5% drop in percentage can be recouped by an 11% increase in productivity often falls on deaf ears. The “loser” in this…
Read More

Your brand standard is excellence. Here’s a little lunch and learn for you to try as soon as you can. Ask everyone in your team to define what excellence means to them and come up with three words to illustrate that meaning. Efficient? On-time? Polite? Collect their responses. Post them on a wall. Create a…
Read More

I’ve previously explained that the world record for the length of time it took a dentist to make up his mind to hire me was 17 years (impulsive eh?). That memorable phrase “I first heard you speak on Paul Tipton’s restorative course in 1996 and have been following your stuff for years. I have now…
Read More

In any business – yours, mine, your suppliers – we all need protocols and conversations. The protocols are the way we do things – systems. The conversations are the ways in which we communicate – with each other, with our clients and with our suppliers. Most days I meet with dental businesses that are working…
Read More