Chris Barrow’s Blog

All problems exist in the absence of a good conversation
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      • Sonya Hamill mini-business card
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    • Zoning the appointment book
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    • Conflict Resolution – dealing with difficult patients
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    • The top 10 tips for a Patient Journey Champion
    • The Smile Check
    • The Great Christmas Holiday Debate
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    • The end of treatment letter
    • Promises and expectations
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    • The Welcome Pack letter – to existing patients
    • Reactivating dormant patients
    • Letter to transfer maintenance away from the principal
    • The Top 10 FAQ’s at reception

Ask Chris Barrow

Chris | March 30, 2010

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Teleseminar on maximising your appointment book

Chris | March 29, 2010

Here is fellow coach Jane Lelean, promoting a REALLY USEFUL teleseminar on Thursday 8th April.

I’m not in business with Jane and she is not paying me commission for this mention.

In fact, she doesn’t even know I’m mentioning her.

Its just a darn good idea – and I live in an abundance mentality and not a scarcity mentality.

The more business coaches there are – the more people hire us!

And I get really pissed off with consultants and coaches who think they are the only ones with any good ideas.

Go Jane!

CLICK HERE

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Is HTM 01-05 compulsory?

Chris | March 29, 2010

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Chris Barrow’s week of Twitters

Chris | March 28, 2010
  • Out for a Sunday roast with Annie B at The Star and Garter. Perfect day, beautiful girl, grub and United winning. #
  • Working at home for a couple of days feels like a holiday after the last three weeks – buffer day ahead #
  • recording a blog post on Camtasia #
  • yesterday a film factory – today an article production line….. #
  • Three articles and an ezine from the writers factory today – iPhone/Evernote/Macbook/Phillippa – fantastic system #
  • …..and this evening with friends to Rick Stein's new Fish and Chips restaurant in Falmouth – oooh – mushy peas and Sauvignon Blanc! #
  • Lunch with Phillippa today and a management meeting, before Southampton this evening and bedtime in London! #
  • Off to The Emirates for a big day – I love speaking gigs and the team at SOE are great to work with. #
  • interesting presentation on digital imaging this afternoon – I'll be there #
  • Understand the difference between enterprising individuals and entreprenuers. #
  • A fascinating dinner with the founders of Smilepod. They want to change the face of UK dentistry – and they have a plan… #
  • Off to self-indulgent meeting in Victoria – building my own business this morning #
  • Safely home for Friday dinner – WOW! #
  • So excited – my daughter Rachel arriving at Newquay Airport this afternoon to stay for Easter. #

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Blogging
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Travelling

Chris | March 24, 2010

After three glorious days at home I’m feeling much recovered from last week’s chest infection and ready to hit the road again.

Lunchtime today will be a long-overdue management meeting with Phillippa in Exeter – and then on to Orthoworld in Southampton, where I’m hosting a referral study club meeting with about 20 local GDP’s.

My intention is to cover The Patient Journey but I’ll be happy to meander.

I’m very impressed with the work done here by Jess Davenport, the Treatment Co-ordinator at the practice in Eastleigh – she has done a great job of organising a programme of events for the year ahead.

Sadly I have to drive into the West End after the gig, so that I’ll be ready for the SOE National User Day at The Emirates tomorrow.

On stage with Ashley Latter!

Its the first time for a very long time that Ash and I have been on the same programme of events – and I’m hoping that we will be able to run a joint Q&A session during the day.

Two “Reds” at The Emirates – bizarre.

Off we go – so looking forward to the trip.

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Using your iPhone for treatment planning

Chris | March 23, 2010

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Today I have “written” my ezine and three magazine articles using my iPhone to dictate voice notes in Evernote, then emailing them to Phillippa for transcription and forwarding to the publishers.

It occurs that a dentist could dictate a treatment plan via iPhone in exactly the same way – and that, using Snagit picture capture (as above), salient features from your practice management software, digital photos and x-rays could be added quickly and without major expense.

Add Camtasia to bring it all to life with a video commentary for the treatment plan.

What a fantastic way to differentiate yourself from the competition and make more effective use of your time.

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Dentistry, sales, technology
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The Amnesty Letter

Chris | March 23, 2010

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I know I’ve mentioned it before – but I get a great sense of job satisfaction when somebody actually tries out an idea I’ve thrown around.
So here is Julie Webster, marketing manager at Penistone Dental Care – taking my amnesty letter and adapting it to their own circumstances.
Dear Friend

Penistone Dental Care would like to welcome you back with a ½ price dental health check and introduce you to “WOW – Whiter on Wednesdays”, our new dazzling ½ price offer in time for summer! …….when you make your next appointment with the dentist, ask about our WOW offer.

According to our records, you have not been in to see your dentist here at Penistone Dental Care over the past 24 months.
This may be because you have found another dentist, in which case we surrender!
However, sometimes we find that clients simply forget to re-book a cancelled appointment and then find that so much time has passed since they last attended that they are embarrassed and concerned that their dentist or hygienist will reprimand them for non-attendance.
That’s not our style at Penistone Dental Care, we understand that you are busy and these things happen. Our responsibility and passion is to get you back to dental fitness, not to make you feel bad.
A regular, routine examination is paramount in keeping a healthy mouth and early detection of cavities and gum disease will prevent loss of teeth in future.
By special invitation, we are offering you a half price dental health check when you book your next examination appointment with us here at Penistone Dental Care. Your investment will be just £30.00.
This is a special one-off price available only to you if you book before 31st May 2010.
To take advantage of this offer, please contact us to make an appointment and be sure to mention this letter when booking.
If email is more convenient to you, please contact Elizabeth on reception@penistonedentalcare.co.uk and she will call you to discuss your appointment. Otherwise, please contact us on the above number and we will be only too pleased to help you.
We look forward to seeing you again very soon.
Kind Regards

The Penistone Dental Care team

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Tweetdeck

Chris | March 22, 2010

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The Practice Plan Tribe

Chris | March 22, 2010
If you are unable to read the HTML e-mail below, please view it online.

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Interview questions

Chris | March 22, 2010

This morning a client asks:

“we have candidates arriving for 15-minute mini-interviews.

The position is as a member of our practice welcome team.

Do you have three quick-fire questions that will sort out winners and losers effectively?”

And I respond as follows:

Q1 – why do you think you are the right person for this job?

Q2 – what do you think are the top 5 characteristics of the successful candidate?

Q3 – give me an example from your professional life, of a time when you tore up the rule book to get a better result.

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Favourite blogs by dentists

  • Alex Jones – Penistone Dental Care
  • Chris O'Connor
  • David Cunningham – Spring Grove Clinic
  • David Horobin – Chapel Road Orthodontics
  • James Hamill – Blueapple Dental
  • John Chao – Alhambra Dental (USA)
  • Marcus Spry – Fresh Dental Care
  • Mark Hughes – Harley Street Dental Studio
  • Megan Hatfield – Wetherby Orthodontics
  • Nadim Majid – Lifestyle Dental
  • Ollie and Darsh
  • Rhod and Emma John – Absolute Dental
  • Richard Charon – St Mary's House
  • Richie Fretwell – Guidepost Dental
  • SDS Occlusion Blog
  • The Dental Team
  • The team at Absolute Dental

Favourite dental web sites

  • Absolute Dental – Devon
  • Aesthetics
  • Aqua Dental Spa
  • Ashby Dental
  • Ben Pearson Dentistry
  • Blueapple Dental
  • Bow Lane Dental – London City
  • Chapel Road Orthodontics – Bexleyheath
  • College Street Dental Practice
  • Elmsleigh House Dental Clinic
  • Endo61
  • Fresh Dental Care
  • Harley Street Dental Studio
  • Jeremy Isaac – Port Talbot
  • Linden Dental Centre – Basingstoke
  • Maple House Orthodontics
  • Nothing But The Tooth
  • Ollie and Darsh
  • Penistone Dental Care
  • Quality Orthodontics – Solihull
  • S10 Dental
  • Smile Essentials – Leicester
  • Spring Grove Clinic – Glasgow
  • Ten Dental – Clapham
  • Thaxted Dental Centre
  • The Courtyard Clinic
  • The Courtyard Huddersfield
  • The Orthodontic Centre – Cardiff
  • The Orthodontic Centre – Doncaster
  • The Smile Lounge
  • The Smile Spa
  • Wetherby Orthodontics

Favourite hotels

  • Four Seasons, Hampshire
  • Hilton London Tower Bridge
  • Hotel La Cour Des Augustins – Geneva
  • Lough Erne
  • Melia White House – Regents Park, London
  • Perantzada – Ithaca, Greece
  • Rockliffe Hall
  • The Anchor at Lower Froyle
  • The Dunblane Hydro
  • Thorpe Park – Leeds

Favourite sites - other businesses

  • Face and Body Clinics
  • One Less Desk

Other training, consultancy and coaching services for dentists

  • Absolute Training
  • Base Creative
  • Blue Horizons
  • Cathy Johnson Design
  • Dental Design
  • Dental Design and Planning Consultants
  • Dental Focus Web Design
  • Designer Dental
  • Fooco – video on your website
  • Meredith Marketing
  • Mystery Patient
  • Nationwide Dental Construction Ltd
  • Stephen Hudson BDS, MFGDP, DRDP
  • Suzy's Suite
  • The Dentistry Business

Personal Favourites

  • Box of Crayons – Michael Bungay Stanier
  • Bridge 2 Aid Tanzania
  • Curry Leaves
  • Kimberly Black – my technology guru
  • Manchester United Football Club
  • Michael Myerscough – my personal coach
  • Mr Grumpy
  • My essential personal assistant
  • Oliver Sweeney
  • Seth Godin’s blog
  • The Coolhunter
  • Wired Magazine
  • XE Currency Convertor

Professional Favourites

  • Action Plan Marketing – Robert Middleton
  • Chris Barrow articles in Dentistry Magazine
  • Dentistry Magazine
  • Evan Carmichael’s Mastermind Group blog
  • Integrated Dental Holdings

Recent Posts

  • Back home
  • Chris Barrow’s week of Twitters
  • Holiday!
  • Evernote
  • Click

Recent comments

  • Toronto Dentist in Etobicoke on “So why should I pay your prices?”
  • Pete Buchan on “So why should I pay your prices?”
  • Ricky on Comments please…

Now Reading

Planned books:

  • The Siege Of Krishnapur by J.G. Farrell
  • 1415 – Henry V\’s Year of Glory by Ian Mortimer
  • drood by dan simmonds

Current books:

  • Drive

    Drive by Daniel H Pink

  • solar

    solar by Ian mcewan

Recent books:

  • linchpin by seth godin
  • The City by China Mieville
  • The museum of innocence by
  • The Rapture by Liz Jensen
  • Wolf Hall by Hilary Mantel

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