Chris Barrow’s Blog

All problems exist in the absence of a good conversation
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    • The master in the art of living
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  • Finance
    • How do you set rates of pay?
    • The cost of cancellations and FTA’s for hygiene appointments
    • The cost of cancelled appointments
    • The fourth step in gaining financial control of your practice and your life – profit and cash flow
    • The first steps in gaining financial control of your practice and your life – The spreadsheet
    • The third step in gaining financial control of your practice and your life – associate profitability
    • The second step in gaining financial control of your practice and your life – professional budgets
    • The fifth step in gaining control of your practice and your life – “what if” games
  • Business
    • The 9 characteristics of an effective dental leader
    • 12 Predictions for the future of dentistry
    • The 12 greatest lessons I’ve ever learned
  • Marketing
    • The Top 6 rules for developing Strategic Alliance Partnerships
    • What do to about a gappy appointment book
    • Asking for patient referrals
    • Encouraging recommendations from patients
    • Grading patients in rural communities
    • Great dental web sites
    • Employee benefits dentistry – a pre-approach letter
    • Employee benefits dentistry – a proposal
    • Dental marketing examples
      • Sonya Hamill mini-business card
  • Team Building
    • The role of the hygienist
    • The 9 ‘ates of building a championship support team
    • The top 10 tips for employing your next practice manager
    • The Age of the Dental Therapist
    • Interview questions
    • Perfect Job Adverts
    • The Business Manager job description
    • Draft associate contract
    • Business manager recruitment letter
    • The Dental Business Manager – specification
  • Operational Control
    • Zoning the appointment book
  • Customer Service
    • Conflict Resolution – dealing with difficult patients
    • Children and dentistry
    • The top 10 tips for a Patient Journey Champion
    • The Smile Check
    • The Great Christmas Holiday Debate
    • The Smile Check for hygienists
    • The end of treatment letter
    • Promises and expectations
    • The Patient Journey – starting from scratch
    • The Welcome Pack letter – to existing patients
    • Reactivating dormant patients
    • Letter to transfer maintenance away from the principal

Sanctuary…

Chris | August 5, 2008

I’m in Enniskillin, Northern Ireland and I’ve found world-class customer service, a location to die for and a 6-star hotel at reasonable prices.

Check out Lough Erne Golf Resort here.

Beautiful. Get here as soon as you can (and before the Nick Faldo golf course opens and the prices rocket).

Since I arrived at 7.00pm last night, the attention to detail has been fantastic.

I’m facilitating a team training day for James Hamill, Dentistry UK Young Dentist of the year 2007 and the crew at Blueapple Dental – its going to be easy – we’ll just walk around and watch what happens.

Remember last week and the illegal alien camp in Southend?

That was £108 B&B – this is £110 B&B – unbelievable.

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What I'm Doing...

  • Out for a Sunday roast with Annie B at The Star and Garter. Perfect day, beautiful girl, grub and United winning. 5 hrs ago
  • At home after a long drive - taking it easy, opening mail, unpacking - and gearing up for the big game this afternoon. 10 hrs ago
  • Approaching conference burn out after a second successful day - presenting and interviewed on video twice - plus lots of good conversations. 1 day ago
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Favourite blogs by dentists

  • Alex Jones – Penistone Dental Care
  • Chris O'Connor
  • David Cunningham – Spring Grove Clinic
  • David Horobin – Chapel Road Orthodontics
  • James Hamill – Blueapple Dental
  • John Chao – Alhambra Dental (USA)
  • Marcus Spry – Fresh Dental Care
  • Mark Hughes – Harley Street Dental Studio
  • Megan Hatfield – Wetherby Orthodontics
  • Nadim Majid – Lifestyle Dental
  • Ollie and Darsh
  • Rhod and Emma John – Absolute Dental
  • Richard Charon – St Mary's House
  • Richie Fretwell – Guidepost Dental
  • Simon Thackeray
  • The Dental Team
  • The team at Absolute Dental
  • Uchenna Okoye – London Smiling

Favourite dental web sites

  • Absolute Dental – Devon
  • Aesthetics
  • Ashby Dental
  • Ben Pearson Dentistry
  • Blueapple Dental
  • Bow Lane Dental – London City
  • Chapel Road Orthodontics – Bexleyheath
  • College Street Dental Practice
  • Dream Implant Clinic
  • Elmsleigh House Dental Clinic
  • Endo61
  • Fresh Dental Care
  • Harley Street Dental Studio
  • Jeremy Isaac – Port Talbot
  • Linden Dental Centre – Basingstoke
  • London Smiling
  • Maple House Orthodontics
  • Ollie and Darsh
  • Penistone Dental Care
  • Quality Orthodontics – Solihull
  • S10 Dental
  • Smile Essentials – Leicester
  • Spring Grove Clinic – Glasgow
  • Ten Dental – Clapham
  • Thaxted Dental Centre
  • The Courtyard Clinic
  • The Courtyard Huddersfield
  • The Orthodontic Centre – Cardiff
  • The Orthodontic Centre – Doncaster
  • The Smile Spa
  • Wendy Sandeman – Dorset
  • Wetherby Orthodontics
  • Whelby Healthcare – Essex
  • Yasmin George – Surrey

Favourite hotels

  • Hilton London Tower Bridge
  • Melia White House – Regents Park, London
  • Perantzada – Ithaca, Greece
  • Thorpe Park – Leeds

Favourite sites - other businesses

  • Face and Body Clinics
  • One Less Desk

Other training, consultancy and coaching services for dentists

  • Absolute Training
  • Base Creative
  • Blue Horizons
  • Cathy Johnson Design
  • Dental Design
  • Dental Design and Planning Consultants
  • Dental Focus Web Design
  • Designer Dental
  • Fooco – video on your website
  • Meredith Marketing
  • Nationwide Dental Construction Ltd
  • Suzy's Suite

Personal Favourites

  • Box of Crayons – Michael Bungay Stanier
  • Bridge 2 Aid Tanzania
  • Curry Leaves
  • Kimberly Black – my technology guru
  • Manchester United Football Club
  • Michael Myerscough – my personal coach
  • My essential personal assistant
  • Oliver Sweeney
  • Seth Godin’s blog
  • The Coolhunter
  • The Coolhunter – hot ideas
  • Wired Magazine
  • XE Currency Convertor

Professional Favourites

  • Action Plan Marketing – Robert Middleton
  • Chris Barrow articles in Dentistry Magazine
  • Dentistry Magazine
  • Evan Carmichael’s Mastermind Group blog
  • Integrated Dental Holdings

Recent Posts

  • Chris Barrow’s week of Twitters
  • Overnight success
  • Marketing – the rule of 7’s
  • Smilepod – The Movie
  • Listening while you drive

Recent comments

  • Marita on Overnight success
  • Hilary Ford on Marketing – the rule of 7’s
  • james hamill on Marketing – the rule of 7’s

Now Reading

Planned books:

  • The Siege Of Krishnapur by J.G. Farrell
  • 1415 – Henry V\’s Year of Glory by Ian Mortimer

Current books:

  • The museum of innocence

    The museum of innocence by

  • linchpin

    linchpin by seth godin

Recent books:

  • The Rapture by Liz Jensen
  • Wolf Hall by Hilary Mantel
  • Under the Dome by Stephen King
  • The Magnetic North – notes from the Arctic Circle by Sara Wheeler
  • A Week in December by Sebastian Faulks

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