Coach Barrow

Journey Ambassador?, originally uploaded by coachbarrow999.

I’m all for 21st Century customer service - but I do think the Hilton at
Manchester Airport are going a little “over the top” with their description
on the concierge desk.

Having said that, we are encouraging clients to appoint:

1. The concierge nurse;
2. The care nurse
3. The treatment co-ordinator

And to offer direct dial facilities to, and a special relationship with,
such an individual as a benefit of membership.

As a customer, I expect to get the red carpet wherever I choose to spend my
money in these “credit crunch” times.

So what are you dong to make your customers feel special?