The patient panel
Chris | July 17, 2008Since you're new to the CoachBarrow.com site, you may want to subscribe to my RSS feed. Thanks for visiting!
In response to my recent post (and ezine article) about membership schemes, reader Ann Brosnan writes:
Hi Chris,
Great article about membership.
One thing I would add (as a patient) is how about being invited to join a ‘patient panel’ so that I can give feedback to the dental practice and be asked questions about my propensity to purchase new treatments. A win-win as they get the research, I feel valued and I know what developments are taking place in the world of dentistry.
Regards,
Ann
That sounds like a really good idea to me - anybody out there doing it?
Yup We actually put the questions in our newsletter as it
Dan | July 17, 2008Yup
We actually put the questions in our newsletter as it gives us an arena to respond in a positive light. It also shows authenticity and encourages more patients to give feedback. Some of the questions can be a bit tough though, especially if they are asking why our prices are so high but it is the best way to provide a positive response to the questions that are on everybody elses mind